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Excellent customer service from bookpool.com

It is rare to encounter a customer service that WOWs you ... So, when I did encounter one I decided to write about it.

I buy a lot of computer related technical books and have found that usually you get a better price at bookpool.com than others such as Amazon or BarnesAndNobles. They are usually quite trustworthy regarding ontime delivery but my last order, worth more than $100, made me wait for more than three weeks. As I didn't need these books urgently, I availed their free shipping service through US Postal Service. But the books didn't arrive within the stipulated 15 working days. So, I emailed them about it (BTW, this is the only customer service channel they have). Within few hours, I had a friendly response that they will investigate the earlier shipment and in the meanwhile, are making a new shipment through UPS one-day delivery.

Sure enough, I received all the books the very next day, delivered by UPS.


This page contains a single entry from the blog posted on July 2, 2004 2:09 PM.

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