Though it is well-established that you need an experienced agent to walk you through the messy and complicated process of acquiring a home, what you may not know is that working with a good agent can make a big difference in the overall experience. Luckily for me, I had the pleasure of working with Rick Owen ( http://www.rowenhomes.com/ ) in selecting our dream home and completing the purchase. His charming smile, time punctuality, eagerness to work odd-hours, take-your-time attitude and 24x7 availability made the whole process a very welcome experience.